Return Application

Prerequisites

• An outbound order that has been shipped exists (the system needs to associate the original outbound order for return verification).
• The "Order Number" of the original outbound order has been obtained.
• The buyer has returned the goods, or it has been determined that a return plan needs to be created.

Operation Objective

When the buyer refuses to sign, returns the goods, or the logistics delivery fails resulting in the goods being returned, create a return plan to return the goods to the overseas warehouse for re-warehousing. The system adopts the mode of strongly associating with the original outbound order, automatically verifying and pulling the original order product details to ensure that the returned quantity does not exceed the actual shipping limit.

Entry: Left Navigation → Inbound Management → Return Application

Return Application Operation Steps

Step 1: Search for Original Order Number

1. Enter the return application page, in the top search box, enter the system "Order Number" corresponding to the return.
2. Click the "Query Order" button.
3. The system automatically verifies the order status (must be "Shipped"), and renders the corresponding "Outbound Information" and "Return Details" below.

Tip: If the order cannot be found, please confirm whether the order number is correct and whether the order has been shipped.

Step 2: Fill in Basic Information

• Return Plan Name (Required): Customize the name of this return plan for subsequent reconciliation and tracking, up to 100 characters.
• Remarks (Optional): Fill in the buyer's return reason or special instructions, up to 200 characters.

Step 3: Confirm Outbound Information (Read-only)

The system automatically brings out the original order data for verification, including: outbound plan number, outbound plan name, plan status, order number, outbound order status.

Step 4: Select and Confirm Return Details

1. Check the product SKUs that the buyer actually applies to return on the left side of the product list.
2. Enter the actual returned quantity in the "Return Quantity" column.

Note: The return quantity cannot exceed Shipped Quantity - Declared Return Quantity. If the limit is exceeded, the system will prompt an interception.

Step 5: Fill in Shipping Information

1. Shipping Company (Required): Drop-down to select the express/logistics company responsible for returning to the overseas warehouse.
2. Tracking Number (Required): Enter the tracking number of the returned package.
3. If returning multiple packages, click "Add Shipping Information" to add rows; if filled incorrectly, click "Remove" on the right.

Step 6: Upload Attachments (Optional)

You can upload product damage photos provided by the buyer, return proof, or platform refund screenshots.

• Single attachment does not exceed 10MB, up to 10 attachments.
• Supported formats: pdf, doc/docx, xls/xlsx, ppt/pptx, txt, zip/rar/7z, png/jpg/jpeg.

Step 7: Submit or Cancel

• Click "Submit": Officially generate a return application, the document is issued to the overseas warehouse, waiting for the warehouse to actually receive the goods.
• Click "Cancel": Abandon this filling and return to the list page.

Return Status Description

Status	Description	Executable Operations
In Transit	Submitted, goods in transit	View details
In Warehousing	Warehouse starts receiving goods	View details
Warehousing Completed	Goods have been fully shelved, inventory updated	View details
Cancelled	Return plan has been cancelled	View details
Abnormal	Differences found during receiving	View details, go to work order processing

Tip: After the return warehousing is completed, the returned good goods will restore inventory, and the change records can be viewed in Inventory Flow.