Inbound Overview

Prerequisites

• At least one inbound plan exists (draft, in transit, or completed). See Inbound Application and Return Application for details.

Operational Objectives

Centrally view the processing progress and receiving details of all inbound orders. Quickly locate specific inbound batches, verify actual received quantities, print labels, or export reconciliation data according to business needs.

Entry Point: Left Navigation → Inbound Management → Inbound Overview

Page Overview

The top of the page features 「Status Segment」 buttons, followed by the inbound order list. Filter conditions are located in a drawer on the right side.

Status Segments reflect the current stage of inbound orders. Click any segment to view only inbound orders in that status:

Segment	Meaning	What You Should Do
All	No status restriction	Browse all inbound orders
In Transit	Goods are on the way; warehouse has not started receiving	Monitor for overdue arrivals; contact the carrier if necessary
Receiving	Warehouse has started counting and shelving	Wait for receiving completion; actual received quantities will be visible soon
Completed	All goods have been shelved; inventory has been updated	Verify actual received quantities; view billing details
Cancelled	Inbound plan has been cancelled	Inventory will not increase; recreate the plan if restocking is needed

Tip: The number after each segment represents the total count of inbound orders in that status, allowing you to quickly identify backlogs.

Inbound Types distinguish two business scenarios:

• Inbound Delivery: You proactively restock the warehouse
• Return Inbound: Goods flow back to the warehouse after end-customer returns

Common Business Scenarios

Scenario 1: I just shipped a batch of goods and want to confirm arrival progress

1. Open Inbound Overview. The status segments at the top will display counts for each stage.
2. If goods have been shipped but not yet received by the warehouse, the corresponding inbound order will appear under the 「In Transit」 segment.
3. Click the inbound plan number to enter the details page, where you can view tracking number, shipping address, submission time, and other transportation information.
4. When the status changes to 「Receiving」, it indicates the warehouse has started counting. Once it changes to 「Completed」, you can verify the actual received quantities.

Field Descriptions:

• Tracking Number: The logistics tracking number provided by the carrier. You can track the shipment on the carrier's official website using this number.
• Submission Time: The time when you submitted the inbound plan to the warehouse. This can be used to estimate the duration of goods in transit.

Scenario 2: Goods were shipped days ago, but the warehouse hasn't started receiving

1. Click the 「In Transit」 segment at the top to filter all in-transit, unreceived inbound orders.
2. Observe the 「Submission Time」 field in the list to identify orders submitted earlier but still not in 「Receiving」 status.
3. Click the inbound plan number to enter the details page. Copy the tracking number and check the logistics status on the carrier's official website.
4. If the logistics status shows "delivered" but the system still shows 「In Transit」, please contact the OSL business manager for verification.

Scenario 3: Verify whether actual received quantities match the shipped quantities

After inbound completion, you need to confirm whether the actual quantity received by the warehouse matches your declared quantity to avoid inventory shortages.

1. Click the 「Completed」 segment at the top.
2. The 「Actual Received Quantity」 column in the list will display the actual received quantity. If there is a discrepancy with the declared quantity, the difference will be highlighted separately.
3. Click the inbound plan number to enter the details page. You can view the comparison of 「Declared Quantity」, 「Actual Received Quantity」, and 「Difference」 by SKU dimension.
4. If the difference exceeds expectations (e.g., entire carton missing, obvious shortage), please go to Ticket Management to submit an appeal ticket and attach the shipping list and photos.

Field Descriptions:

• Product (SKU×Quantity): How many SKUs and total units are included in this inbound order, helping you quickly assess the scale.
• Actual Received Quantity: The quantity actually counted and shelved by the warehouse. Differences will be highlighted.

Scenario 4: Query inbound history for a specific product by SKU

1. In the filter drawer on the right, find the 「Product SKU / SSKU」 filter box.
2. Enter the SKU number to query (supports exact match).
3. Alternatively, use 「Product Name」 for fuzzy search of the product's Chinese name.
4. Click search. The list will display all historical inbound records for that SKU, helping you trace restocking frequency and arrival status.

Scenario 5: Export inbound details for a specific period for reconciliation

1. In the filter drawer, set 「Creation Time」 or 「Receiving Time」 to the reconciliation period (e.g., 1st to the end of this month).
2. If you only need data for a specific warehouse, select the corresponding warehouse in the 「Warehouse」 filter box.
3. Click search. The list will display inbound orders according to the filter conditions.
4. Select the inbound orders to export (or export all directly), then click the 「Export」 button:
   • Export Selected: Export only the currently selected inbound orders
   • Export All: Export all matching inbound orders based on current filter conditions

Field Descriptions:

• Creation Time: The time when the inbound plan was first saved. Commonly used for reconciliation by business cycle.
• Receiving Time: The time when inbound was actually completed. Commonly used for inventory verification by arrival cycle.
• Attachments: If you uploaded packing lists, invoices, or other attachments, this column will display an identifier for easy retrieval during reconciliation.

Scenario 6: Print SSKU labels or shipping documents

When goods are in transit or when the warehouse is receiving, you may need to reprint labels or shipping lists.

1. Select the target inbound orders in the list (multiple selections allowed).
2. The status must be 「In Transit」 or 「Receiving」 to enable printing.
3. Click 「Print SSKU」 to generate product label stickers; click 「Print Shipping Document」 to generate a shipping list.
4. The print file will be downloaded as a PDF, which can be directly sent to a label printer or A4 printer for output.

Scenario 7: Cancel an inbound plan that hasn't arrived yet

1. Inbound orders with status 「In Transit」 can be cancelled.
2. Select the target inbound orders and click the 「Cancel」 button.
3. After cancellation, the inbound order status changes to 「Cancelled」, and the warehouse will no longer receive the goods.
4. The cancellation time will be recorded in the 「Cancellation Time」 field for traceability.

Note: After cancellation, the goods will still be delivered according to the original logistics route. Please communicate with the carrier in advance about how to handle the situation.

Frequently Asked Questions

What should I do if the inbound order status hasn't been updated for a long time?

• First, locate the corresponding inbound order under the 「In Transit」 segment.
• Enter the details page to view the tracking number, then check the logistics status on the carrier's official website.
• If the logistics status shows "delivered" but the system hasn't been updated, please contact the OSL business manager for confirmation.

What should I do if the actual received quantity is less than the declared quantity?

• Enter the inbound order details page and verify the difference details by SKU.
• If the difference is within a reasonable range (e.g., partial loss due to damaged outer packaging), please submit a ticket to explain the situation and attach photos.
• If the difference is significant or entire cartons are missing, it is recommended to contact the carrier for compensation and submit a ticket simultaneously.

How can I quickly find return inbound orders for a specific store?

• In the filter drawer, set 「Inbound Type」 to 「Return Inbound」.
• Enter relevant keywords in 「Inbound Plan Number」 or 「Product Name」.
• Click search to locate the corresponding return inbound orders.