Dropship Outbound Request

Prerequisites

• At least one product SKU has been created and approved (see Product Management).
• The relevant products have sufficient available inventory (see Product Inventory).
• For manual order creation, recipient address information must be prepared in advance.

Objective

Create an outbound plan and submit it to the warehouse for picking, packing, and shipping. Two methods are supported:

• Platform Order Outbound: Outbound orders are automatically generated after platform orders are approved (see Platform Orders).
• Manual Order Creation: Used when there is no platform integration or when outbound plans need to be created manually.

Entry Point: Left Navigation → Outbound Management → Dropship Outbound Request

View Outbound List

The outbound list displays all dropship outbound plans, supporting filtering, creation, deletion (drafts only), and export.

Core Field Descriptions:

Field	Description
Outbound Order No.	System-generated unique identifier (format: CKC + warehouse code + date + sequence number)
Outbound Plan Name	Custom plan name
Creation Source	Manual Creation / Platform Order Import
Status	Current processing status
SKU×Quantity	Number of SKU categories and total quantity
Warehouse	Name of the outbound warehouse
Tracking No.	Logistics tracking number displayed after shipping
Created Time	Plan creation time

Manually Create Outbound Plan

Step 1: Fill in Basic Information

1. Click the 「Create」 button in the upper right corner of the outbound list, or click the 「Dropship Outbound Request」 quick entry on the homepage.
2. Fill in the outbound plan information:
   • Outbound Plan Name (required): System-generated by default, can be customized, up to 100 characters.
   • Outbound Warehouse (required): Select the outbound warehouse from the dropdown.
   • Remarks (optional): Special instructions for this outbound, up to 200 characters.

Step 2: Add Order Information

Dropship outbound is managed by "order" units. Each outbound plan can contain multiple orders, and each order can contain multiple SKUs.

1. Fill in the order basic information:
   • Order No. (required): Custom identifier for recognition, up to 100 characters.
   • Recipient (required): Recipient name.
   • Phone (required): Recipient contact phone number.
   • Postal Code (required): The 7-digit postal code of the recipient's location (e.g., 1000001). After entering the postal code, the system will automatically retrieve and fill in the corresponding prefecture, city/ward, and address information, eliminating manual entry and effectively preventing address input errors.
   • Prefecture (required): Automatically retrieved and filled in by the system based on the postal code; if the parsed result does not match the actual shipping address, you can adjust it manually.
   • Address 1 / Address 2 (required): Detailed recipient address.
2. Add product details for the current order:
   • Click the 「Add Product」 button to add outbound product lines.
   • Select an inbound product SKU, and the system will auto-fill the product name.
   • Fill in the outbound quantity (cannot exceed the available inventory of that SKU).
   • Continue clicking 「Add Product」 to add multiple SKUs for the same order.
3. To add a new order, click the 「Add Order」 button to create a new order line, and repeat the above steps.

Tip: The accuracy of the postal code directly affects the address parsing result. Before filling in, you can verify the correspondence between the postal code and the address via the Japan Post website postal code search. The validity of the postal code is subject to the search results on this website. If the address cannot be successfully parsed after entering the postal code, please check whether the postal code is correct and fill it in again.

Tip: Please verify the outbound quantity for each product before submission to ensure it does not exceed available inventory. If inventory is insufficient, the system will prompt an interception.

Step 3: Submit or Save

• Click 「Submit」: Formally submit the outbound plan, status changes to "Pending Shipment", visible and processable by the warehouse.
• Click 「Save」: Save as draft only, not visible to the warehouse, can be edited later.
• Click 「Cancel」: Abandon current entries and return to the list page.

Batch Import Orders

The batch import function is suitable for scenarios where a large number of dropship outbound orders need to be created at once. On the "Dropship Outbound Request" page, click the [Batch Import] button below the order information list, and the system will display an import settings window. You can choose from the following two import methods based on your actual needs:

Method 1: Import by Standard Format Order Template

1. Get Template: In the batch import window, stay on the "Import by Standard Format Order" tab, and follow the page prompts to download the template to obtain the standard Excel import file provided by the system.
2. Fill in Data: Please fill in your order information strictly according to the template format:
   • Each row corresponds to one SKU in an order.
   • If the same order contains multiple SKUs, please fill them in multiple rows and ensure that the order numbers are exactly the same for these rows.
   • Required columns: Order No., SKU, Quantity.
3. Upload File: Save the completed Excel file, then drag and drop or click to upload it to the designated area in the system.

Method 2: Import by Platform Store Format (For Manual Fulfillment)

Directly import original order files downloaded from platform backends (such as Amazon, Rakuten, Yahoo, Qoo10), eliminating the need for manual template conversion.

1. Switch Import Mode: At the top of the batch import popup, click and switch to the 「Import by Platform Store Format」 tab.
2. Select Platform Store: In the store list displayed on the page, the system will list all your authorized stores. Please click the radio button to select the store you need to ship from this time (for example: select Amazon Store A).
3. Start Import Upload: After confirming the correct store is selected, click the [Start Import] button in the lower right corner of the popup. Then follow the system instructions to select and upload the original order file exported from the Amazon (or other corresponding platform) seller backend.

   Tip:

   • If the API fulfillment method was selected during store authorization, please use caution when manually importing orders by platform store format for dropship requests, to avoid the issue of duplicate order outbound.
   • During import, the system applies the filter rules configured in Product Matching. Platform SKUs matching a filter rule will be automatically filtered out, and no corresponding outbound orders will be generated; if you need to ship these products, please adjust the filter rules in Product Matching first.

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Import Data Validation and Submission

Regardless of which method you use to upload files, the system will automatically perform format and inventory validation on the uploaded data:

• Validation Passed: The interface will display a data preview and statistics showing "Success N / Failure M". After confirming the preview information is correct, you can batch generate outbound order data.
• Validation Failed: If there are failed items, the system will provide an error report for download. Please open the error report and correct each row according to the prompts (such as SKU not paired, recipient information missing, etc.), then re-upload the file.

Tip: After batch import, please verify the recipient information and product quantity for each order to ensure accuracy before submission.

Outbound Status Descriptions

Status	Description	Available Actions
Draft	Saved but not submitted, not visible to warehouse	Modify, Delete, Submit
Pending Shipment	Submitted, waiting for warehouse processing	Wait for warehouse picking and packing
Shipping	Warehouse is picking and packing	Cannot be modified, waiting for shipment
Shipped	Handed over to courier	View tracking number, track logistics
Cancelled	Plan has been cancelled	Inventory released, need to recreate
Exception	Exception occurred during outbound process	View details, contact warehouse for handling

Common Operations

Delete Draft

Only outbound orders in "Draft" status can be deleted. Select the outbound orders and click the 「Delete」 button.

Export Data

Select the outbound orders to be exported and click the 「Export」 button. You can choose to export selected data or all data.

Tip: For outbound orders generated after platform order approval, you need to find the corresponding record in this list and click "Submit" before the warehouse will start processing.